Terms of Service

1. Acceptance of Terms

By accessing or using Chattr ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all users of the platform, including merchants and their customers.

2. Description of Service

Chattr is an AI-powered commerce platform that enables merchants to:

• Connect WhatsApp Business API and Instagram Messaging to their store
• Manage a product catalog and receive orders through chat interfaces
• Deploy an AI chatbot for automated customer interactions
• View analytics, manage orders, and communicate with customers
• Send promotional messages (broadcasts) to opted-in customers

3. Eligibility and Account Registration

You must be at least 18 years old and have the legal authority to enter into these terms. By creating an account, you represent that all information you provide is accurate and complete. You are responsible for maintaining the confidentiality of your account credentials.

Each account is tied to a single business. You may not share your account or use Chattr on behalf of multiple unrelated businesses without separate accounts.

4. Third-Party Integrations

Chattr integrates with Meta platforms (WhatsApp, Instagram, Facebook). By connecting these integrations, you agree to:

• WhatsApp: Meta's WhatsApp Business Terms of Service and the WhatsApp Business Policy
• Instagram: Meta's Terms of Service, Platform Policy, and Instagram Community Guidelines
• Only send messages to users who have opted in or initiated contact
• Not use the platform to send spam, unsolicited messages, or violate any Meta platform policies

We are not responsible for any suspension or restriction of your Meta accounts resulting from your use of our platform.

5. Acceptable Use

You agree NOT to use Chattr to:

• Send spam, phishing messages, or unsolicited commercial communications
• Sell illegal goods or services
• Violate any applicable laws or regulations
• Infringe on intellectual property rights of any third party
• Harass, abuse, or harm any person
• Attempt to gain unauthorized access to our systems
• Use the platform in any way that could damage our reputation or that of Meta

6. Data and Privacy

Your use of Chattr is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

As a merchant, you are the data controller for your customers' personal data collected through Chattr. You are responsible for:

• Obtaining appropriate consent from your customers
• Maintaining your own privacy policy that covers your customers
• Responding to your customers' data rights requests
• Complying with all applicable data protection laws (GDPR, CCPA, etc.)

7. Intellectual Property

Chattr and all related content, features, and functionality are owned by us and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of the content you upload (product descriptions, images, etc.), but grant us a license to use it to provide the service.

8. Payments and Subscriptions

Free plan features are available at no cost. Paid plans (Pro) are billed monthly or annually as selected. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice to active subscribers.

Failure to pay may result in downgrade to the free plan or suspension of your account.

9. Disclaimers and Limitation of Liability

Chattr is provided "as is" without warranties of any kind. We do not guarantee uninterrupted, error-free service. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.

Our total liability to you for any claim arising from these terms shall not exceed the fees you paid to us in the 12 months prior to the claim.

10. Termination

We may suspend or terminate your account at any time for violation of these terms, non-payment, or illegal activity. You may delete your account at any time from the Settings page. Upon termination, your data will be deleted in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the platform. Continued use after changes take effect constitutes acceptance of the revised terms.

12. Contact Us